Steve Arsenault

COO, Managing Partner

Steve Arsenault has over thirty-five years of travel and hospitality industry experience.  This includes being an industry employee at United Airlines and Galileo Distribution Systems and an industry consultant at SH&E, the Canaan Group, Loyalty Consulting Solutions and Kobie Marketing.  At Kobie, Steve started and ran the Travel & Hospitality vertical.

Steve has spent most of his career focused on the CRM and loyalty sector with an emphasis on technology.  He successfully launched and managed the loyalty platform initiatives at Loyalty Partner Solutions, Unisys and IBS Software Services.  In each of these roles he was deeply involved in product design and innovation and participated in 15 platform implementations around the globe.  In these implementations Steve often oversaw the development of program strategy as well as the design or redesign of programs.   Steve’s current focus is working with customers seeking loyalty innovation and program optimization through the use of detailed program financial modeling.

Steve has completed all course work for a doctorate in Economics and holds Masters in Finance and Bachelor of Engineering degrees from Columbia University.

Steve lives in the Philadelphia area and is an avid hiker, skier and ceramic artist.