Executive Leadership Team
An original found of The Mallett Group, Marc combines his business development and consulting acumen with his psychology background, and applies them to the airline, hospitality, and retail loyalty programs. Marc feels that loyalty and relationship marketing are an extension of the psychology of changing behavior and leverages this to identify and create lasting partnerships.
Steve Arsenault has over thirty-five years of travel and hospitality industry experience. This includes being an industry employee at United Airlines and Galileo Distribution Systems and an industry consultant at SH&E, the Canaan Group, Loyalty Consulting Solutions and Kobie Marketing. At Kobie, Steve started and ran the Travel & Hospitality vertical.